Please review this shipper's agreement carefully before booking our auto transport services.
1. Transport Authorization and Scheduling
The carrier and driver jointly and separately are authorized to operate and transport his/her or their motor vehicle between its pickup location and the destination. While every effort will be made to confirm a driver for the estimated date, no guarantee of pickup or delivery date can be made. Delays may occur due to carrier schedules, mechanical failure, inclement weather, acts of God, among other unforeseen circumstances. United Car Ship LLC will not be responsible for any charges or liabilities incurred due to delay of pickup or delivery. This includes but is not limited to airline tickets or rental car fees. The client will be given the carrier's schedule at the time of dispatch.
2. Other transporters
Please do not double-book another auto transport company for the same move. Competing for the same drivers can raise the price and delay dispatch. We do not automatically forfeit your deposit for that reason; refunds follow the Refund & Return Policy.
3. Door-to-Door Transport Conditions
Contracted carriers provide door to door transport if the truck driver can physically reach the pick-up and delivery addresses. If access to the pickup or delivery location is restricted by narrow streets, low-hanging trees or tight turns, the driver may ask that you meet the truck at a large parking lot nearby, such as a grocery store.
4. Personal Items and Misrepresentation
Carriers are not licensed or insured to transport any personal or household goods, however, we do understand that you may need to put some items in the vehicle. Carrier is not liable for damage caused to the vehicle from excessive or improper loading of personal items. These items must be put in the trunk and kept to a limit of 100 lbs. Any exceptions must be previously discussed and approved by United Car Ship LLC. An additional fee may be assessed for personal items of any weight. Any misrepresentation of the personal belongings will result in a change of price and/or a dry run fee of $150 if a carrier is made to attend the scene of the pick-up and the shipment is different from expected. If a carrier is sent out and the vehicle is not ready as indicated by the shipper there will be an additional $75 rescheduling fee. United Car Ship LLC must be notified, should the shipper be unavailable for pick up or delivery, the shipper must have an alternate representative take his/her place as shipper.
5. Vehicle Condition and Carrier Liability
Vehicles must be tendered to the carrier in good running condition with about a quarter tank of fuel. Carrier will not be liable for damage caused by leaking fluids, freezing, exhaust systems, or antennas not tied down. Any claim for loss or damage must be noted and signed on condition report at time of delivery.
6. Insurance Coverage and Claims
Trucking damage claims are covered by carriers from $100,000 up to $250,000 cargo insurance per load, and a minimum of 3/4 of a million dollars public liability and property damage. Any damage incurred to a vehicle during transport falls directly under the responsibility of the carrier and not United Car Ship LLC. All carriers contracted will have insurance to cover damage caused by the driver or theft during transport. If damage is done, United Car Ship LLC will provide you with a full insurance packet for the carrier to file a claim. All claims must be noted and signed for at time of delivery and submitted in writing within 15 days of delivery.
7. Rescheduling and Vehicle Availability
If a carrier is sent out and the vehicle is not ready as indicated by the shipper there will be an additional $75 rescheduling fee. United Car Ship LLC must be notified, should the shipper be unavailable for pick up or delivery, the shipper must have an alternate representative take his/her place as shipper. If for any reason the vehicle becomes unavailable during a scheduled pick-up window, after an order has been placed, United Car Ship LLC will not refund the deposit amount.
8. Inspection Requirements and Damage Claims
The client should under no circumstances release or receive vehicle(s) from a carrier without an inspection report (Bill of Lading/BOL) regardless of the time of day or the weather conditions. Failure to do so may result in the client's inability to file a damage claim. Carriers insurance will only process claims for damages due to the carrier's own negligence. Damage must be reported to United Car Ship LLC within 24 hours of delivery. Damage must be clearly listed on the BOL and signed by the driver (no exceptions). If there is damage during transport, the client must notate those damages on the final inspection report, pay the remaining balance stated on this agreement, and then contact the carrier's main office as well as the carrier's insurance company. Failure to notate any damage on the final inspection report releases the carrier of any liability and would result in the inability to process a damage claim.
9. Cancellation Procedures
Cancel by calling United Car Ship LLC at (201) 273-9882 or emailing info@unitedcarship.com. If we have not dispatched a carrier, your deposit is fully refunded. If a carrier has been dispatched, the deposit is kept. There is no extra cancellation fee. Please cancel dispatched orders at least 24 hours before pickup when possible. If the vehicle is not ready, a $75 reschedule fee may apply. Details are in the Refund & Return Policy.
10. Non-Operational Vehicle Fee
A $150 non-operational fee will be charged for all non-running vehicles. This will be included in the final quote received from United Car Ship LLC. If the vehicle becomes non-operational during transport, this fee will be applied to the original quote.
11. Service Guarantees and Payment Terms
United Car Ship LLC agrees to provide a carrier to transport your vehicle as promptly as possible in accordance with your instructions but cannot guarantee pick-up or delivery on a specified date. United Car Ship LLC does not agree to pay for your rental of a vehicle, nor shall it be liable for failure of mechanical or operating parts of your vehicle. If you have a billing question, contact us first. You retain the right to dispute a card charge with your issuer. This agreement and any shipment hereunder is subject to all terms and conditions of the carrier's tariff and the uniform straight bill of lading, copies of which are available at the office of the carrier. All prices and card charges are in United States Dollars (USD). Card deposits, if charged, are taken on our licensed payment processor's secure hosted pay page, not on this website.
12. Governing Law and Final Agreement
This Agreement shall be governed by and construed in accordance with the laws of the State of New Jersey. The parties agree that any legal action or proceeding arising out of or relating to this Agreement shall be brought exclusively in the state or federal courts located in Jersey City, New Jersey, and the parties hereby consent to the jurisdiction and venue of such courts, and United Car Ship LLC liability is limited to the amount of money paid to United Car Ship LLC for coordination services only. The client hereby submits to the jurisdiction of such courts and waives any right to jurisdiction in any other location. I hereby agree to the transport terms provided by United Car Ship LLC. I authorize a small down payment to be paid to United Car Ship LLC via a credit or debit card on our licensed payment processor's hosted pay page, or by other methods we confirm in writing. I further understand that any remaining balance is due on delivery and that it must be paid in full via cash, cashier's check, and money order, to the authorized transporter.
Contact Information
For questions about this shipper's agreement, please contact us:
United Car Ship LLC
97 Newkirk St, Suite 310
Jersey City, NJ 07306
United States
Phone: (201) 273-9882
Email: info@unitedcarship.com